Coverage periodEligible refurbished devices include a 12-month hardware warranty unless the product listing or order documentation clearly states otherwise.
Accidental or liquid damageAccidental damage, liquid damage, misuse and external damage are not automatically treated as a hardware defect under the commercial warranty.
Battery noteBatteries are consumable components. If you believe a battery is defective rather than normally worn, contact support with battery-health information where available.
How to request supportSend your order number, device model, serial number where available, a clear description of the fault and useful photos, video or error messages.