Buying guidance
Understand grading, specifications, stock and suitability.
Frequently asked questions
FAQs
Quick answers about refurbished condition, grading, warranty, delivery, returns, repairs, configuration and payment.
Order information
Find practical information about delivery, returns and warranty support.
Services explained
Learn about repairs, laptop configuration and selling a device.
Answers before you buy
Use these FAQs for the most common questions about Recore Tech products and services. For a device-specific question, send us the product link so we can check the exact listing.
Buying a refurbished device
Specifications, stock and cosmetic condition can vary between refurbished units, so always use the individual product page as the source for the exact configuration being offered.
What does refurbished mean?
Refurbished technology is previously owned hardware that has been inspected, prepared and described for resale. Check the exact product listing for its specification, grade, stock and any device-specific notes.
What do Grade A, B and C mean?
Our grading system describes cosmetic condition. Grade A has the lightest visible wear, Grade B shows normal signs of previous use, and Grade C can show more noticeable cosmetic wear. See Grading Explained for the full guide.
Do devices include a warranty?
Eligible refurbished devices include a 12-month hardware warranty unless the product listing or order documentation states otherwise. This is additional to statutory consumer rights.
Can I build my own laptop specification?
Yes. Use Build Your Laptop to choose from the processor, memory and storage combinations configured in Shopify. Available combinations can be added directly to cart.
Does Recore Tech offer repairs?
Yes. The mail-in repair service covers services including screen, battery and keyboard replacement, RAM and storage upgrades, diagnostics, OS reinstall, selected liquid-damage work and iMac upgrades. See the Repair Service page for the current process and terms.
Can I sell my old laptop to Recore Tech?
Use the Sell Your Old Laptop page to submit the device type, specifications, condition, notes and photos where the upload integration is enabled. The team can then review the request and respond with a valuation offer.
What happens if a product is sold out?
Sold-out products can remain visible for specification reference. Where the product page shows a Notify Me form, submit your email and the requested configuration so the team can follow up if suitable stock becomes available.
Is Klarna available?
Klarna may be offered for eligible customers and orders. The payment provider shows the available options and terms during checkout.
Are accessories covered by the same grading system?
Not necessarily. The Grade A/B/C system is primarily intended for refurbished devices. Accessory condition and warranty information should be taken from the individual accessory listing.
How do I get product advice?
Send us the product link, your budget and the software or tasks you need to run. The team can help compare suitable current stock.
Still need help?
Speak to Recore Tech.
Include the product link or order number where relevant so we can help efficiently.