Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Change of mind returns

If you simply no longer want an item, you may return it within 30 days of delivery. To be eligible, the item must be in the same condition you received it, with all original accessories, chargers, cables and packaging included. You will need proof of purchase. For change-of-mind returns, you are responsible for the cost of return shipping, and original delivery charges (where applicable) are not refunded.

Faulty, damaged or incorrect items

Please inspect your order on delivery and contact us within 48 hours at info@recoretech.co.uk if the item is faulty, damaged or incorrect. For these cases, we cover the cost of return shipping, and any delivery charges you paid will also be refunded in full.

How to return an item

To start a return, contact us at info@recoretech.co.uk with your order number and reason for return. Items sent back without first requesting a return will not be accepted. Once approved, we'll send you a return shipping label and instructions.

RECORE TECH LTD is registered at College House, 17 King Edwards Road, Ruislip, HA4 7AE. Returns should be sent to our returns/fulfilment centre at: Charterspace Self Storage & Workspace, Concord House (Recore Tech), Nottingham, NG7 7AA, United Kingdom.

Packaging your return

Please pack the device securely, ideally in its original packaging, to prevent damage during transit. We recommend a trackable shipping service, as we cannot be responsible for items lost or damaged in return transit.

Removing your data before you return an item

Before returning any device, please back up your data, sign out of all accounts (iCloud, Google, Microsoft, etc.), and factory reset the device. RECORE TECH LTD is not responsible for personal data left on a returned device, and a device still locked to a personal account (Find My, Activation Lock, Google FRP) may delay or affect your refund.

Exceptions / non-returnable items

Devices that have had their seals broken, been physically damaged by misuse, or been serviced or opened by an unauthorized third party are not eligible for return under this policy, though they may still be covered separately under the warranty terms below. We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, under the same condition requirements above.

Business (B2B) orders

The 14-day EU cooling-off right and other consumer protections in this policy apply to consumers only. If you purchased as a business, statutory consumer cancellation rights do not apply, and returns are considered at RECORE TECH LTD's discretion under any separately agreed commercial terms, unless applicable law requires otherwise.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@recoretech.co.uk.

Warranty

Please note that this warranty is separate from, and in addition to, our 30-day return policy outlined above. Faults reported after the 30-day return window will be handled under the warranty terms below.

All refurbished devices come with a 12-month hardware warranty from the date of delivery, covering manufacturing and functional defects present at the time of purchase.

This warranty does not cover damage or faults resulting from:

• Misuse, mishandling, or negligence

• Accidental damage, including drops, cracks, or physical impact

• Liquid or moisture damage of any kind

• Use of a charger, adapter, or accessory other than the one supplied or approved by RECORE TECH

• Unauthorized repairs, modifications, or opening of the device by anyone other than RECORE TECH

• Normal wear and tear (e.g. battery degradation over time, cosmetic scratches)

If your device develops a fault covered by this warranty, contact us at info@recoretech.co.uk and we will repair, replace, or refund it at our discretion. We reserve the right to inspect the device and determine whether the fault is covered under warranty before proceeding.