12-Month Hardware Warranty
Eligible refurbished devices include our stated hardware warranty unless the listing says otherwise.
12-Month Hardware Warranty
12-Month Warranty
How Recore Tech hardware warranty support works and how it sits alongside your UK consumer rights.
Simple support route
Send your order number, device model and a clear description of the fault.
Statutory rights remain
The Recore Tech warranty is additional to your legal rights as a UK consumer.
Hardware support for eligible refurbished devices
Eligible refurbished devices include a 12-month Recore Tech hardware warranty unless the individual product listing or order documentation clearly states otherwise.
How to request support
Contact us with the order number, device model, serial number where available and a clear description of the issue. Photos, video and any error messages can help the team assess what to do next.
Before opening or repairing the device
Please contact us before arranging third-party work or opening the device. Unauthorised work can make diagnosis more difficult and may affect the commercial warranty, although it does not remove legal rights that cannot lawfully be excluded.
Warranty and statutory rights
The Recore Tech warranty is additional to rights available under UK consumer law. It is not intended to replace or reduce those rights.
Describe the fault
Send your order number, model, serial number where available, and a clear description of the problem.
Initial checks
We may ask for photos, video or simple troubleshooting information to identify the next step.
Return or service route
If the device needs inspection, we will explain how it should be returned or handled.
Resolution
The remedy depends on the issue, warranty terms and your statutory rights.
How long is the Recore Tech device warranty?
Eligible refurbished devices include a 12-month hardware warranty unless the product listing or order documentation clearly states otherwise.
What information should I send with a warranty request?
Send the order number, device model, serial number where available, a detailed description of the fault, and useful photos, video or error messages.
Does the 12-month warranty replace my consumer rights?
No. The commercial warranty is additional to statutory rights available under UK consumer law.
Is accidental or liquid damage automatically covered?
Accidental damage, liquid damage, misuse and external damage are not automatically treated as a hardware defect under the commercial warranty. Contact us and we will explain the appropriate repair or support route.
What about batteries?
Batteries are consumable components whose capacity naturally changes with age and use. If you believe a battery is defective rather than normally worn, contact us with the order details and battery-health information where available.
Is the repair-service warranty the same?
No. The separate mail-in Repair Service is currently described as including a 30-day warranty on the repair carried out. The 12-month warranty relates to eligible refurbished devices sold by Recore Tech.
Can I arrange a third-party repair first?
Please contact us before opening the device or arranging third-party work so we can assess the problem and preserve the clearest support route.
Still need help?
Speak to Recore Tech.
Include the product link or order number where relevant so we can help efficiently.