Protected dispatch
Orders are checked and packed before they leave us.
UK delivery information
Delivery
What happens from order confirmation to arrival, plus practical guidance if a parcel is delayed or damaged.
Tracking updates
Where tracking is provided, use your dispatch email to follow the parcel.
Delivery support
Contact us promptly if a parcel is delayed, damaged or missing.
Delivery that keeps you informed
We check and prepare devices before dispatch. The delivery method, charge (if any) and estimated timing that apply to your order are shown during checkout or in your order confirmation.
Before dispatch
Please check the delivery address carefully. If you spot an error, contact us immediately. We cannot promise that an address can be changed after the parcel has entered dispatch processing.
Tracking and delivery
Where a tracked service is used, tracking information is sent after dispatch. Carrier tracking can take a short time to show its first scan.
When the parcel arrives
Inspect the outer packaging before throwing it away. If you notice damage, photograph the parcel and device, keep the packaging and contact us promptly with your order number.
Order confirmed
Check the delivery address in your confirmation and contact us quickly if anything is wrong.
Checked and packed
The device is prepared for dispatch and packed to protect it in transit.
Dispatch update
When tracking is available, details are sent after the parcel is handed to the carrier.
Inspect on arrival
Keep the packaging until you have checked the device and supplied accessories.
When will my order arrive?
The delivery estimate applying to your order is shown at checkout or in the order confirmation. Refurbished stock can require final preparation before dispatch, so use the order-specific estimate rather than a generic site-wide promise.
Will I receive tracking?
Where the delivery service includes tracking, details are sent after dispatch. Tracking pages can take a short time to show the first carrier scan.
How are refurbished devices packed?
Devices are packed to reduce movement and protect screens, corners and supplied accessories. Keep the packaging until you have checked the order.
What if my parcel arrives damaged?
Take clear photos of the external packaging before opening where possible, then photograph any device damage. Keep all packaging and contact Recore Tech promptly with your order number.
What if tracking says delivered but I cannot find the parcel?
Check any safe-place or delivery-photo information from the carrier and ask other members of the household or reception where appropriate. If the parcel is still missing, contact us promptly with your order number and tracking details.
Can I change my delivery address?
Contact us as quickly as possible. Address changes cannot be guaranteed after an order has entered dispatch processing or been handed to the carrier.
Do you deliver outside the UK?
Available destinations and delivery options are shown at checkout. If your destination is not available, contact the team before ordering rather than using an alternative address without checking.
Still need help?
Speak to Recore Tech.
Include the product link or order number where relevant so we can help efficiently.